1 Scope & Applicability
Goolbet (https://goolbet.xyz) is an online gaming platform serving all adult users in Bangladesh. This Privacy Policy ("Policy") explains how Goolbet collects, uses, stores, and protects your personal information.
By using Goolbet's website, mobile app, or any of our services, you agree to this Privacy Policy. This Policy operates alongside our Terms & Conditionstakes effect alongside.
We believe you should have complete ownership of your own data. That is why Goolbet collects only what is necessary and protects it with the highest level of confidentiality. Our Privacy Policy is written in clear, straightforward language so you can easily understand it.
2 What Information We Collect
Goolbet collects certain types of information in order to provide its services. Details are outlined below:
Information provided at registration
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Address and country
- Password (stored in encrypted form)
Information for KYC verification
- Copy of national ID or passport
- Driving license (where applicable)
- Proof of address documents
- Selfie or photo (for identity verification)
Automatically Collected Information
| Type of information | Purpose of Collection | Retention Period |
|---|---|---|
| IP address | Security & fraud prevention | 90 days |
| Browser Information | To enhance your experience | 30 days |
| Device ID | Multiple accounts detected | For as long as your account remains active |
| Gaming Log | Dispute Resolution & Audit | 5 years |
| Transaction History | Financial security | 7 years |
3 Why We Use This Information
Goolbet uses collected information only for specific purposes. No data is used for anything else without your consent. The primary reasons for use are:
- Account management: To create, verify, and secure your account.
- Service delivery: For managing your gaming experience, deposits, withdrawals, and bonuses.
- Security assurance: To prevent fraud, money laundering, and abuse.
- Legal obligations: To meet the requirements of the relevant regulatory authorities.
- Customer Support: To troubleshoot issues and provide support.
- Marketing: To send relevant offers and promotions, with your consent.
- Service improvement: To improve platform quality and enhance user experience.
4 Who your information may be shared with
Goolbet does not sell your information to third parties. However, limited data may be shared with trusted partners as needed to operate our services:
- Payment processor: bKash, Nagad, Rocket, or other payment gateways — solely to process transactions.
- KYC service providers: Trusted third-party service for identity verification.
- Game Provider: Limited information necessary for game operation.
- Legal authorities: Upon a lawful order from a court or government authority.
- Security partners: To detect fraud and ensure cybersecurity.
All of the above partners are contractually bound to comply with Goolbet's privacy standards and may not use the information they receive for any other purpose.
5 Cookie Policy
Goolbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help ensure the website functions properly.
Types of Cookies We Use
- Essential cookies: Required for core website functionality — login sessions, security tokens. These cannot be disabled.
- Performance cookies: Collects anonymous data used to identify site speed issues and errors.
- Functional Cookies: Helps remember your language preference and theme settings.
- Analytics Cookies: To analyze user behavior and improve our services (subject to your consent).
You can disable non-essential cookies through your browser settings. Please note that some features may not function correctly if you do so.
6 Data retention period
Goolbet does not retain any information longer than necessary. Our general policy is:
- Registration information is retained for as long as your account remains active.
- Financial records may be retained for up to 7 years after account closure for legal compliance.
- Gaming logs are retained for up to 5 years.
- KYC documents are retained for 5 years after account closure for regulatory compliance.
- Marketing data is deleted as soon as you withdraw your consent.
7 Your Rights
Goolbet believes every user should have full control over their own data. Your rights include:
You may request a copy of your stored data at any time.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data unless we are required to retain it by law.
You may request that we stop using your information for specific purposes.
You may request a copy of your data or ask that it be transferred elsewhere.
You can opt out of promotional messages at any time.
To exercise any of the above rights, please contact the Goolbet support team. We are committed to responding within 30 business days.
8 Protecting Children's Privacy
Goolbet strictly prohibits anyone under the age of 18 from creating an account or using our services. We never knowingly collect information from minors.
- Age verification is mandatory at the time of registration.
- If a user is identified as a minor, their account is closed immediately.
- Any data found to belong to a minor is securely deleted.
- Parents or guardians may contact support regarding any concerns about their child's information.
9 Our Security Measures
Goolbet employs industry-leading technology to keep your information secure. Our security layers include:
- TLS/SSL encryption: All data transfers are secured with 256-bit encryption.
- Two-factor authentication (2FA): An additional security layer applied when accessing your account.
- Firewall Protection: Advanced firewall systems to prevent unauthorized access.
- Regular security audits: Regular system audits conducted by third-party experts.
- Encrypted password storage: Passwords are never stored directly — only their hashed values are kept.
- Anti-fraud system: Real-time fraud detection systems are active around the clock.
- Data Backup: Regular backups of important data are stored on secure servers.
Please be aware that no organization can guarantee 100% security on the internet. Use a strong password to keep your account safe and never share it with anyone.
10 Policy changes & updates
Goolbet reserves the right to amend or update this Privacy Policy as needed. When changes are made:
- You will be notified by email or on the platform before any significant changes are made.
- The effective date of the updated policy will be noted at the top of this page.
- Continued use of the platform after any changes will be considered your acceptance of the updated policy.
- If you do not agree to the updated Policy, you will always have the option to close your account.
For any questions or concerns regarding this policy, please contact our support team. We are always here to help.